Customer Communication

We communicate directly with individual customers in a variety of ways. Here are the methods we use and what the messages mean.

Mail

Holiday Schedules

All customers receive a letter in early November for collection day changes over Thanksgiving, Christmas, New Year’s and MLK Day.

Blue Cart Contamination Notice

Customers may receive a letter and an informational flyer when Drivers or Inspectors see unaccepted items in the blue cart.

Green Cart Contamination Notice

Customers may receive a letter and an informational flyer when Drivers or Inspectors see unaccepted items in the green cart.

Brush & Bulky Violations

Violations to the curbside brush and bulky guidelines will also generate a letter. Read more about these programs and schedules.

Account Information

There are various other letters about specific issues. Please open and read carefully all correspondence from the Department.

Tags

Brush & Bulky Violation

Tag B05

A violation tag is for issues with brush and bulky collections. Fees are based on the size of the problem.

Code Referral

Tag B06

Sometimes waste is left where we are unable to collect it and Code Enforcement is notified.

Blue Cart Warning

Tag B01

If blue cart contamination persists at an address, that resident is notified future problems may result in a fee.

Green Cart Warning

Tag B03

If green cart contamination persists at an address, that resident is notified future problems may result in a fee.

Blue Cart Fee Assessment

Tag B02

Continual blue cart contamination issues will ultimately result in a fee of either $25 or $50 for diapers.

Green Cart Fee Assessment

Tag B04

Continual green cart contamination issues will ultimately result in a fee of either $25 or $50 for diapers.

Suggestion to Upsize

Tag E01

If we notice extra trash outside your cart, we recommend the 96-gallon.

Cart Notice

Tag B09

Collection may not have been possible for several reasons.

Friendly Reminder

Tag B07

We found unaccepted items in your carts that may have been unintentional.

Parking Notice

Tag C01

Proper parking in cul-de-sacs is important in order for our trucks to maneuver safely.

Thank You!

Tag E02

We appreciate your participation in our programs.

Door Hangers

New Customer

Quick overview of all services available to residential solid waste customers.

Alley Close

Tag A01

There may be collection problems in your alley. Issues such as construction, obstruction, and weather conditions affect collection.

Alley Reopen

Tag A02

Your alley will reopen after being closed for service.

Brush Notice

Tag F01

Brush piles are collected two times per year. These hangers are placed out several weeks ahead.

Bulky Notice

Tag F02

Bulky Item piles are collected two times per year. These hangers are placed out several weeks ahead.

Bulky Drop-Off

Tag D04

Several bulky drop-off locations are available around the city for free.

Recycling Jobs

Tag D04

Recycling provides many jobs in Texas.

Do Not Bag Recyclables

Tag D01

Do not bag recyclables. They go loose into the blue cart.

Cart Removed

Tag A07

Sometimes we have to remove a cart from a property due to repeated violations.

Cart Replacement

Tag A03

Sometimes we have to replace a cart due to damage.

No Plastic Bags or Styrofoam®

Tag G01

Plastic bags and Styrofoam® are no longer accepted in the blue cart.

Out-of-Cycle Estimate

Tag A04

For an out-of-cycle Brush or Bulky Item collection, this hanger will be left with the estimated cost to collect.

Out-of-Cycle No Estimate

Tag A05

Sometimes we are unable to provide an estimate for an out-of-cycle collection.

We Would Like to Contact You

Tag A06

Sometimes we need to speak with you regarding a service issue.