Holiday Schedules
All customers receive a letter in early November for collection day changes over Thanksgiving, Christmas, New Year’s and MLK Day.
Contamination Notices
Customers may receive a letter and an informational flyer when Drivers or Inspectors see unaccepted items in the carts.
Brush & Bulky Violations
Violations to the curbside brush and bulky guidelines will also generate a letter. Read more about these programs and schedules.
Account Information
There are various other letters about specific issues. Please open and read carefully all correspondence from the Department.
Thank You!
We appreciate your participation in our programs.
Friendly Reminder
We found unaccepted items in your carts that may have been unintentional.
Suggest to Upsize
If we notice extra trash outside your cart, we recommend the 96-gallon.
No Service
Collection may not have been possible for several reasons.
Green & Blue Cart Warnings
If contamination persists at an address, that resident is notified future problems may result in a fee.
Brush & Bulky Violation
A violation tag is for issues with brush and bulky collections. Fees are based on the size of the problem.
Notice of Fee Assessment
Continual contamination issues will ultimately result in a fee of either $25 or $50 for diapers.
Special Situation Tags
There are several other cart tags with other purposes. Please read any cart tag you receive very carefully.
Brush and Bulky Item Collections
Brush and Bulky Item piles are each collected two times per year. These hangers are placed out several weeks ahead.
Alley Service Customers
There may be collection problems in your alley. Issues such as construction, obstruction, and weather conditions affect collection.
Out-of-Cycle Estimate
For an out-of-cycle Brush or Bulky Item collection, this hanger will be left with the estimated cost to collect.
Cart Replacement & Repair
We occasionally need to replace a cart due to normal wear and tear or damage. This hanger assures you it was not stolen.
Our Recycling Campaigns
We produce videos and commercials to promote recycling and composting and how to use the carts correctly.
